Privacy Policy

MobiCare ("we," "us," or "our") operates the mobicare.app platform, a healthcare appointment scheduling software-as-a-service (SaaS) application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully. By using MobiCare, you agree to the practices described herein.

1. Information We Collect

We collect the following categories of information in connection with our services:

Account Information

• Name, email address, and contact information provided when you create an account or are invited by an organization administrator.
• Organization/facility name, branch locations, and staff roles configured by account administrators.
• Login credentials (passwords are stored in securely hashed form and are never stored as plaintext).

Phone Numbers

• Mobile phone numbers provided by users or entered by authorized staff for the purpose of sending appointment-related SMS/text message notifications.

Appointment Data

• Appointment dates, times, types, status, and scheduling preferences.
• Patient/client names, pickup and drop-off locations, and associated notes entered by authorized personnel.
• Branch and location assignments.

Usage Data

• Browser type, device information, and IP address.
• Pages visited, features used, and login timestamps collected automatically when you interact with our platform.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Authentication and Security: To verify your identity, manage account access, and protect against unauthorized use.
• Appointment Notifications: To send transactional SMS/text messages and emails related to appointment confirmations, reminders, and schedule updates.
• Service Operation: To operate, maintain, and improve the MobiCare platform, including scheduling, dashboard analytics, reporting, and administrative functions.
• Customer Support: To respond to your inquiries and provide technical assistance.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. SMS/Text Messages

MobiCare sends SMS/text messages solely for transactional, service-related purposes. By using our platform or providing a mobile phone number, you acknowledge and agree to the following:

• Purpose: SMS messages are sent exclusively for appointment confirmations, reminders, schedule changes, and other service-related notifications. We do not send marketing or promotional text messages.
• Message Frequency: Message frequency varies based on appointment activity and the notifications configured by your healthcare provider or transport coordinator.
• Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message acknowledging your request, and no further text messages will be sent to that number.
• Help: For assistance with SMS messages, reply HELP to any message or contact us at info@mobicare.app.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan. Please consult your carrier's pricing plan for details.
• Supported Carriers: Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon, and Sprint/US Cellular. Carriers are not liable for delayed or undelivered messages.
• No Sharing for Marketing: We do not share phone numbers or any personal data collected in connection with our SMS program with third parties for their marketing purposes. Phone numbers collected for SMS notifications will only be used to deliver the transactional messages described above.
• Consent: By providing a phone number to MobiCare (either directly or through an authorized administrator), you consent to receive transactional SMS messages at that number. Consent is not a condition of purchasing any goods or services.

4. Data Security

We implement robust technical and organizational measures to protect your information:

• Encryption in Transit: All data transmitted between your browser and our servers is encrypted using HTTPS/TLS.
• Encryption at Rest: Sensitive data fields, including two-factor authentication secrets, are encrypted at rest using industry-standard encryption.
• Password Security: Passwords are securely hashed using bcrypt and are never stored in plaintext.
• Access Controls: Role-based access controls ensure that only authorized personnel can view or modify data within their designated branches and organizations.
• Two-Factor Authentication: We support two-factor authentication (2FA) for additional account protection.
• Infrastructure: Our platform is hosted on secure, professionally managed cloud infrastructure with regular security updates and monitoring.

While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining and improving our security practices.

5. Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing or advertising purposes. We may share information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our platform (see Section 6), bound by contractual obligations to protect your data and use it only for the purposes of providing services to MobiCare.
• Within Your Organization: With authorized administrators and staff members within the same organization account, as necessary to facilitate scheduling and operations.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Safety: When we believe disclosure is necessary to protect the rights, property, or safety of MobiCare, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.

6. Third-Party Services

We use the following third-party service providers to deliver our platform functionality:

• Twilio: For sending transactional SMS/text messages related to appointment notifications. Twilio processes phone numbers and message content solely to deliver messages on our behalf. Twilio Privacy Policy
• Resend: For sending transactional email communications such as account invitations, password resets, and appointment notifications. Resend Privacy Policy

These providers are contractually obligated to use your information only for the purposes of providing services to MobiCare and are required to maintain appropriate security measures.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Upon account termination or deletion request:

• You may request a data export within 30 days of account closure.
• Personal data will be deleted or anonymized within 90 days of an account deletion request, unless retention is required by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.
• Aggregated, anonymized data that cannot be used to identify individuals may be retained indefinitely for analytics and service improvement purposes.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal and contractual obligations.
• Data Portability: Request your data in a portable, machine-readable format.
• Restrict Processing: Request limitation of how we process your data in certain circumstances.
• Opt-Out of SMS: Reply STOP to any text message to cease receiving SMS notifications at any time.

To exercise any of these rights, contact us at info@mobicare.app. We will respond to your request within 30 days.

9. Children's Privacy

MobiCare is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly. If you believe we may have inadvertently collected information from a child under 13, please contact us at info@mobicare.app.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Effective Date" at the top of this page and, for material changes, notify you via email or through a notice within the Service. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of the platform after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: